Frequently asked questions

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Experts


How do I get paid?

If you decide to charge a fee, you are required to set up a secure payment option for student payments. You can decide to charge based on the following increments: per minute, per 30 minutes, or per 60 minutes.


What happens if...?

...My call gets disconnected?

Try your best to reconnect. If your internet provider is down or other circumstances (i.e. storms, power outage, etc) prevent you from accessing the internet, try to contact your student within 24 hours to reschedule.


...A student does not pay?

Donny’s List is a directory to connect students and experts. While payments do not take place through our site, we want to ensure that experts are paid for their work in a timely manner. With that said, please contact us here after making your best effort to contact your student.


Can I suggest a new subject for the List?

Of course! We would love your suggestions. Please contact us here.

Students


How do I pay experts?

All experts on Donny's List are required to set up a secure payment option for students. We like paypal, but there are many others available.


Do all experts charge a fee?

It is completely up to the expert to decide their fee. Donny’s List is great because experts can charge less than they would traditionally because there is no travel involved or space to be rented. And while we love experts that just want to share their knowledge, we understand that for many, teaching is a job


How do I rate experts?

This feature is currently under construction. In the future you will be able to visit your experts page and select, “Rate this Expert.” You can give them up to five stars for a stellar performance.


Do experts pay money to be on the site?

No. Donny's List is completely free for experts and students.


How does Donny's List select experts?

The experts on Donny’s List go through an extensive application process to ensure quality and safety for our students. All experts submit an application with their experience and qualifications. We then conduct online video interviews to ensure each expert has a quality camera and is generally a nice person.


What kinds of qualifications do experts need?

Experts on Donny’s List all possess one necessary component of being a great expert: Experience. Whether that has been through degree programs, apprenticeships or simply a love and dedication for whatever their area of expertise is, we take all forms of experience into account when choosing our experts in order to ensure that students receive the best possible level of instruction.


What happens if...?

...I'm unsatisfied with my lesson?

Please let us know! While we make the best effort to choose quality experts for Donny’s List, we know that every student has their own expectations. We respect that. Please contact us here and we will do our best to help you find a expert that suits your needs.


...My call gets disconnected?

Try your best to reconnect. If your internet provider is down or other circumstances (i.e. storms, power outage, etc) prevent you from accessing the internet, try to contact your expert via phone within 24 hours to reschedule.


Can I suggest a new subject for the list?

Of course! We would love your suggestions. Please contact us here.